In this article, we’re going to provide you with 8 signs that it’s time to switch your business phone system.

At Network Telecom, we’ve been in the telecommunications industry for more than 40 years, and we’d love to share our expertise with you.

This post will provide you with 8 sure signs that it is time to finally trade in your old business phone system for a newer one that will serve your needs better. So let’s jump right in.



old phone system

Is it time to update your current business phone system?



8 Signs that It’s Time to Switch Your Business Phone System


1. You Need Features that You Don’t Have

If you find that there are features that your business could really benefit from, such as an automated attendant and call forwarding to mobile devices, it may be time to consider investing in a new business phone system.

VoIP phone systems offer you many great new features, and it can also support teleconferencing, conference calling, and lots of other great add-on features. VoIP is usually a much more cost-effective option compared to traditional landlines as it operates on your existing network and costs practically nothing for long-distance calls.



The auto-attendant takes the place of a receptionist and transfers calls to the correct department



2. The Volume of Your Calls Has Increased and Your System Can’t Handle It

An increase in the number of calls that you receive can be a good thing if your phone system can handle it.  However, it can be a bad thing if it can’t handle the number of calls. Your customers may feel dissatisfied with the customer service they receive from you. If that’s the case, it may be time to add more lines to your existing system or switch to a VoIP system that can handle all of your calls.


3. Your Business Phone System Is No Longer Supported

If your business phone system is no longer being manufactured, you may find that you can no longer get support for it if it breaks down. Not having support is fine as long as your system is working properly. However, if it goes down and you are not able to get it repaired, you may have to quickly find a replacement, forcing you to choose a new business phone system in a rush without having the time to properly research and find the best system for your needs at the best price.

It is much better to take a proactive approach if your system is no longer supported, and start looking at your options and planning for a replacement system in your budget. It might be a good idea to get advice from telecommunications experts who can help you choose the right system for you at the right price.



telephone repair

If your phone system is no longer supported and you are spending a lot on repairs, it may be time to get a new one



4. You Are Spending A Lot on Repairs

If you find that you are spending a lot of money repairing your old business phone system, then it may be time to upgrade or replace it. As phone systems get older, they become more expensive to repair. Sometimes, it is even difficult to find technicians who are trained to work on older systems. Once you find that repair costs are higher than what makes economic sense, it’s probably time for a new system.


5. Your System Has Become Unreliable

As your phone system ages, you may find that it isn’t as reliable as it used to be. If you find that you are having an increase in dropped calls and unexplained error messages, it may be time for a change. You don’t want your phone system lowering your productivity and potentially losing your business because your customers can’t get through to you.



dropped calls

If your system is dropping calls, you may be losing business



6. Your Business Phone System Isn’t Scalable

Many traditional business phone systems have a limited capacity and can only support a certain number of users and lines. If you have already reached the maximum capacity or will soon reach it, it is probably time to consider a new system that is scalable.

If you think that your business will continue to grow, you might want to consider switching to a VoIP option. VoIP is very easy to scale both ways. You can add additional users as you need them and scale back down if you no longer need them. VoIP requires a relatively low investment, usually, you simply need to purchase VoIP capable phones for each user.


7. You Are Opening up a New Branch or Moving to a New Location

If you are planning to open up a new branch for your business or you will be moving from your current location, then switching to VoIP is probably the most cost-effective solution for you. Installing VoIP over multiple sites will be much less expensive than installing new phone lines. A great advantage with VoIP is that is so easy to scale to be used by multiple users over multiple locations.



call center

You may need a new system if you are adding a call center



8. You Are Planning to Open up a Call Center

If you are using a traditional phone system, adding call center capabilities could cost you a lot of money. On the other hand, if you are using a VoIP system, then adding a call center is much simpler and less costly.

Switching your business phone system to a VoIP may be the best choice. However, you may also choose a hybrid solution that incorporates VoIP with your traditional landlines.

A hybrid system can be a great stepping stone for your business to transition from an analog phone system to a VoIP system. Getting advice from telecommunications professionals is a good idea to help you decide what your best options are.



network telecom staff

Network Telecom can give you the advice you need when upgrading your telecommunications



Need a New Business Phone System: Network Telecom Can Help

If you need to update your current business phone system, partner with Network Telecom. We will help you choose the best office phone system for your business. Whether you are looking to have a new phone system installed or your current system updated, you can trust Network Telecom to offer you the expert advice you require.

We also provide a full range of voice mail solutions and voice mail support services. If you are looking for helpful advice about how you can improve your current voicemail system, talk to the professionals at Network Telecom. In addition, we can help you with video conferencing solutions that will meet your business’s particular needs.

If your phone system is not working as it should, our trained technicians are available to help 24 hours a day, 7 days a week, 365 days a year. We carry a huge selection of parts in order to quickly solve any components issue you are experiencing. If you are having a telecommunication or networking issue, we can resolve it quickly and professionally.

In addition to our accredited and certified technical expertise, we offer:


“Network Telecom is an excellent company when it comes to Data and Phone communications setup. The company I work for consulted with Network Telecom to provide us with a new phone system. They did an excellent job showing us the available options and helped us to select the correct phone system for our business. They are very friendly, knowledgeable and respond quickly to any problems. They would be an asset to any company looking to partner with a Telecommunications company.”

– Duane Cowan

Read More Testimonials


Contact us today for all of your telecommunication questions and concerns; we’d be happy to help you.


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