Comparison of Office Telephone Services – Bell vs Rogers vs Execulink vs Primus vs NEWT vs babyTEL – Reviews, Complaints & Comments

If you are looking to switch phone services providers, this information may be helpful. If you need help determining which provider would be best for your business in light of your unique needs, give us a call and we can offer advice at no cost as to which provider will be best for you. Continue reading below to get a full review of the strengths of various providers as well as a detailed analysis of customer complaints and reviews. From the detailed customer complaints and reviews data, you should be able to get a good idea of the customer service you can expect from each of the providers compared. Looking to learn how to save money on your phone service? Click the button bellow!

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Bell vs Rogers vs Execulink vs Primus vs NEWT vs babyTEL

Phone Service Provider Comparison

*Used as an indication of customer service

Criteria Bell Rogers Execulink Primus NEWT babyTEL
BBB Customer Complaints* 126 77 1 3 3 0
Price Very High High High High Moderate Low
Range Of Features Very High Very High High Very High Very High Medium
Offers Mobile Services Yes Yes No Yes No Yes

I am so pleased with the service and the system your team installed. Every one of you did an outstanding job just as you promised and just as I had heard. You never let me down one step of the way. – Joe CayenCanadian Tire, Smith Falls branch

Voice Mail Systems

Bell Canada

Strengths: Coverage, breadth of services, reliability of infrastructure

Customer Reviews & Complaints:

BBB Complaints = 126 complaints in the last year, resolved 30.6% of all customer complaints

BBB Reviews = 0 Positive and 6 Negative

Consumer Scorecard = 714 negative comments, 56 positive comments, overall score of 32.87

Consumer Affairs = 1/5 rating

Pissed Consumer = 1.4/5 rating

Google+ Reviews = no reviews, but there is a Google+ page created by a consumer dedicated to talking about their poor service

Facebook Reviews
No Reviews

Canada ISP
No Reviews

Yelp
No Reviews

Rogers

Strengths: Breadth of services, SIP offerings, pricing flexibility

Customer Reviews & Complaints:

BBB Complaints = 77 complaints in the last year, resolved 40.3% of all customer complaints

BBB Reviews = 0 Positive and 1 Negative

Consumer Scorecard = 364 negative comments, 31 positive comments, overall score of 33.85

Consumer Affairs
No Rating

Pissed Consumer = 2.2/5 rating

Google+ Reviews
No Reviews

Facebook Reviews
No Reviews

Canada ISP
No Reviews

Yelp

Avaya 9504 Phone

Learn more about purchasing phone systems from Network-Telecom

Execulink

Strengths: Tailored services to your business, low customer complaints, locally based technical support

Customer Reviews & Complaints:

BBB Complaints = 1 complaint in the last year, resolved 50.0% of all customer complaints

BBB Reviews = 0 Positive and 0 Negative

Consumer Scorecard
No Rating

Consumer Affairs
No Rating

Pissed Consumer
No Rating

Google+ Reviews
No Reviews

Facebook Reviews
No Reviews

Canada ISP = 8 Positive and 22 Negative

Yelp
No Reviews

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Primus

Strengths: Hosted PBX and call recording solutions, mobile device service, bundle packages

Customer Reviews & Complaints:

BBB Complaints = 1 complaint in the last year, resolved 33.0% of all customer complaints

BBB Reviews = 0 Positive and 0 Negative

Consumer Scorecard  = 2 negative comments, 2 positive comments, overall score of n/a

Consumer Affairs
No Rating

Pissed Consumer = 1.5 Rating

Google+ Reviews
No Reviews

Facebook Reviews
No Reviews

Canada ISP = 11 Positive and 24 Negative

Yelp
No Reviews

VOIP Specialist

NEWT (Owned by Fibernetics)

Strengths: Soft phone feature, local technical support, network coverage

Customer Reviews & Complaints:

BBB Complaints = 3 complaints in the last year, resolved 38.5% of all customer complaints

BBB Reviews = 0 Positive and 0 Negative

Consumer Scorecard
No Rating

Consumer Affairs
No Rating

Pissed Consumer
No Rating

Google+ Reviews = 1 out of 5 stars with 1 review

Facebook Reviews = 4 our of 5 stars with 8 reviews

Canada ISP
No Reviews

Yelp
No Reviews

babyTel

Strengths: Price, remote support, no contract or set-up fee, 14-day money back guarantee

Customer Reviews & Complaints:

BBB Complaints = 0 complaints in last year

BBB Reviews = 0 Positive and 0 Negative

Consumer Scorecard
No Rating

Consumer Affairs
No Rating

Pissed Consumer
No Rating

Google+ Reviews
No Reviews

Facebook Reviews
No Reviews

Canada ISP
No Rating

Yelp
No Reviews

Other = 4.6 out of 5 stars with 8 reviews