As an official Avaya partner in Guelph, we have compiled IP Office info to help you with your decision to purchase or upgrade your business telephone system. In this post, we will outline its features to help you decide whether the Avaya IP Office system is suitable for your business. We will also list the benefits of this system, including improving productivity, saving on costs, and engaging your customers. In addition, we will look at a case study of a business that recently implemented Avaya IP Office and how they benefited from it. Are you interested in seeing how an IP office system could improve your business? If so, contact Network Telecom today. We are a certified Avaya Partner and can provide you with training, sales, service, and technical support for all Avaya products.
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We recently had a new Avaya IP 500 system installed at our new facility. Since then it has worked flawlessly. It is easy to use and the PC interface is very user friendly. As a property manager, I am accustomed to bizarre excuses and missed due dates, but Network Telecom did exactly what they said they were going to do, when they said they were going to do it. Any questions that I had were answered promptly and professionally. It was a pleasure working with Network Telecom, and I would not hesitate to deal with them again.
Avaya IP Office Info – Main Features
Whether your business is small or midsize and growing, Avaya IP Office is designed for you. With the capacity for 5 up to 1,000 users, it is easy to deploy, upgrade, use, and manage. It is scalable for one site or multiple offices. IP office is a hybrid phone system which means you can choose from IP, digital, analog, or a combination of all three types of phones. There are many factors that determine the system requirements such as bandwidth to run IP Office. For a detailed explanation of the system requirements, click here. To read a complete list of features click here or watch the video below for an overview of the Avaya IP Office.
Benefits Of Avaya IP Office
1. Improve Employee Productivity
- Always In Touch: Your employees can be in touch instantly by using one single number. They can also use any mobile or home phone number as an office extension.
- Work Remotely: Staff can work away from the office with all of the same communication options they would have if they were in the office.
- Prevent Presenteeism: Avaya IP Office will take away the temptation that some employees may have to come to work when they are sick and can’t perform at their potential. This is known as “presenteeism”. With Avaya IP Office, your staff members can work effectively at home when they are sick so that they don’t pass along their illness to the rest of your employees.
2. Save On Costs
- Lower Total Cost Of Ownership: According to a 2015 Tolly Group Report, Avaya IP Office total cost of Ownership is 25% less on average than comparable products.
- Fewer Staff Required: You are able to handle more calls with less staff using the self-service options implemented for your customers.
- Lower Mobile Phone and Long-Distance Charges: By routing calls through the Avaya IP Office system, you can considerably lower your mobile phone charges as well as the long-distance charges incurred by your staff who work remotely.
- Eliminates Expensive Third-Party Conferencing Systems: With IP Office’s built-in conferencing bridge, you can eliminate the need for using an expensive third-party conferencing system.
- IP-Based Voice Network Options: With the Avaya IP Office you can take advantage of the flexibility and lower cost of IP-based voice network options.
- Greater Financial Flexibility: By moving to the cloud you can shift from a CAPEX (capital expenditures) to an OPEX (operating expenses) expense model. This will outsource IT complexities and costs and provides you with a pay-per-use model to give you greater financial flexibility.
- Reduce TCO: The Avaya IP Office system can also help you reduce your total cost of ownership by enabling you to stay current with the latest updates. This will give you the most scalable and cost-effective communication solution.
3. Helps You Engage With Your Customers
- Calls Get Through Quickly And Correctly: With the powerful skills-based routing options, IP Office will make sure that calls get through quickly and to the right person, even if that person is working remotely.
- Additional Features: IP Office allows you to seamlessly add web chat, email, and fax to your voice system.
- Helpful Reporting Tools: In addition, you can get helpful reporting tools which will show you how effectively your business is supporting your customers.
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Avaya IP Office Info – Success Story – Olivier Ford
Olivier Ford, a successful and growing car dealership in St-Hubert, Quebec realized that they needed to upgrade their 20-year-old communications platform. Their current system was at full capacity and couldn’t be adapted to the high expectations and growth of the business. Customers’ calls were becoming bottlenecked, adversely affecting the positive customer service the company desired. Avaya IP Office was installed and as a result, departmental telephones were consolidated to provide a more efficient and better response time to customers. The move to IP reduced their monthly service costs as well. To read the complete case study, click here.
Network Telecom – Official Avaya IP Office Training Partner
If you have an Avaya IP Office system or if you are in the market to purchase a new communication system for your small to mid-sized business, contact Network Telecom. We are an official Avaya partner and our expert technicians can capably train your staff to get the most out of your system. We also provide complete service and technical support for all Avaya products. If you are looking to purchase a new office system read our Guide On How To Buy Office Phone Systems to help you make your selection. Contact us today to find out how we can help you improve your business communication.
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