My Bell bill is too high. Have you ever found yourself thinking or even saying those words aloud? Many people and businesses alike may be thinking that they are paying too much for their phone, Internet, or TV services but they aren’t sure what, if anything, they can do about it. Read on as we outline some great tips that could help you or your business get the best deal available. If you don’t like bargaining and would like to have a telecommunications expert in Ontario to help you, contact Network Telecom today. You can trust Network Telecom to help you find ways to save on your monthly bills.
You can negotiate a better price on your phone, Internet and TV services
My Bell Bill Is Too High – 7 Tips to Negotiating a Better Deal with Your Provider in Ontario
No one wants to be paying too much for their phone, TV, or Internet services. If you find yourself thinking, “My Bell bill is too high,” or “My Rogers bill is too high,” then the following seven tips will help you effectively negotiate a better deal with your service provider in Ontario. If you are looking for ways to save on your monthly bills, check out Network Telecom’s free cost reduction report.
Tip #1: It Pays to Be Polite
You may remember your mother telling you that it always pays to be polite. Well, she was right. If you are entering into a negotiation with your telephone or Internet service provider, remember to keep your emotions in check during the conversation. This is no time to be condescending, aggressive, or rude. A customer service representative often will have the right to end a call immediately without any repercussions if you are being excessively unpleasant with them.
Rather, be pleasant but firm when you are making your inquiry. According to an article by CBC news, a Rogers employee told them that “some discounts at his telecom company are discretionary – meaning employees can decide whether or not to offer them.” A service representative would be much more inclined to offer one of these discounts to a customer who was professional and nice on the phone than to someone who was being pushy and rude.
It pays to be polite
Tip #2: Don’t Settle For Their Advertised Price
Just because a service provider advertises a special price on their website, doesn’t mean that is the absolute best price available. You may be able to get as much as 15 or 25 percent less than the advertised price by asking for a discount. You do have to politely and perhaps persistently ask though; you won’t just get a better price automatically.
Tip #3: Research Other Options Before You Call
Be prepared before you make the call to your service provider. Many people think that they can simply say that they are going to switch their business to another provider and that this threat will get them a better deal. This may not be the case as this particular threat perhaps has been overused and you may find yourself without the service that you need.
Instead, do some research ahead of time and find out what other telecommunications providers are offering so that you can point out the difference with what you are currently paying. A couple of options that you could point out include switching to a different televisions service such as Netflix (which offers a wide range of streamed television shows and movies for a very inexpensive monthly fee) or going with a smaller local Internet service provider that is offering incredible deals in order to compete with the larger service providers.
Research some other options before you call
Tip #4: Switch From a Landline to VoIP
Voice over Internet Protocol (VoIP) is quickly becoming a great and much more cost-effective alternative to the traditional landline service. VoIP allows you to use the Internet to make local and long distance phone calls. Because you are already paying for your Internet service, your monthly fees will be considerably decreased. Other advantages of VoIP include:
- Inexpensive International Calls: You can make an international call for as little as $0.02/per minute
- Video: Depending on the type of equipment you have, you can make video calls
- Inter-Connectivity: You are able to sync your phone with other devices such as your computer or tablet and can integrate with other cloud-based software.
- Additional Features: Call routing, automated attendants, call recording, and conference call bridges.
To learn more about VoIP, check out our article entitled “What Is VoIP?”
Switch from a landline to VoIP
Tip #5: Ask to Speak to Someone From Their Loyalty/Retention Department
If the first person that you speak to doesn’t offer you a better deal, don’t give up. Ask to speak to someone higher up or someone in their loyalty or retention department. The purpose of the retention department is to keep customers from switching to a competitor. According to NG Data, “customer retention often is faster and, on average, costs up to seven times less than customer acquisition.” Many companies realize that it is very important to do all that they can to keep the customers that they already have.
Do not, however, ask to be immediately transferred to the retention department. The customer service representative that you first speak with will need to get your personal information like your name and they will also look up your customer history first. They will need to have this information before they can transfer you to another agent.
Ask to speak to someone in their retention department
Tip #6: Watch For Discounts That Only Last the First Few Months of a Longer Contract
Carefully calculate the total cost of the service that you are paying for the entire length of your contract. Sometimes, companies will offer incredible introductory prices for packages, but after a few months this low price may end and you will then have to pay the full price for the package. Take the total price that you will pay for the full term of your contract and divide it by the number of months to discover the real price of the package.
For example, if you are offered a package at $25 per month for the first 6 months and then $100 per month for the remainder of a two-year contract, you will be paying $1,950 in total over the 24 months which works out to $81.25 per month. This is significantly higher than a package advertised at $60 per month for the entire 2 years.
Watch out for discounts that only last the first few months
Tip #7: Get Assistance
You may not have the time or the inclination to take a look at your current telecommunications plan to see if you could be getting a better deal. It’s not always easy and it is certainly time-consuming as well as confusing to do the research necessary to find a better package. You also don’t want to just go with the lowest price either. You need to take into consideration your requirements. A lower plan may not offer you the speed or bandwidth you need, especially if you are looking for the best deal for your business. Contact a professional who understands your telecommunications needs! They can sit down with you and find out your needs and help you choose a package that is right for you. They may even be able to assist you with the negotiations.
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We recently had a new Avaya IP 500 system installed at our new facility. Since then it has worked flawlessly. It is easy to use and the PC interface is very user friendly. As a property manager, I am accustomed to bizarre excuses and missed due dates, but Network Telecom did exactly what they said they were going to do, when they said they were going to do it. Any questions that I had were answered promptly and professionally. It was a pleasure working with Network Telecom, and I would not hesitate to deal with them again.
Get assistance from a professional
My Bell Bill Is Too High: Contact Network Telecom For the Best Telecommunications Advice and Service
Network Telecom is a leading national supplier of voice and telecommunications solutions. We know telecommunications and we can help answer any questions that you may have. We would love to help you improve your current communications services while finding ways to save you on your monthly costs.
You can depend on Network Telecom to help you choose a phone system that is right for your business. Whether you are looking to have a new phone system installed or your current system updated, we are here to offer advice. In addition, if your phone system is not working as it should, our trained technicians are available to help 24 hours a day, 7 days a week, 365 days a year. We carry a huge selection of parts in order to quickly solve any components issue you are experiencing. If you are having a telecommunication or networking issue, we can resolve it quickly and professionally.
- Consultative Sales
- Cloud Services
- Ongoing Support
- System Design + Consulting
- System Admin + User Training
- PA Systems
- VoIP Specialist
- Network Cabling
Contact us today for all of your telecommunication questions and concerns; we’d be happy to help you.