Is your phone bill too high? Here’s the help you are looking for to get it lower. Get free advice now to help you lower your monthly bills.
Phone Bill Too High? Tips for Saving on Your Office Phone Bill
Don’t Sign a Contract that Locks You In
Beware of contracts that lock you in for a number of years and then charge a fee to get out of that contract. Ask lots of questions to make sure that there are no hidden fees for cancelling, and that the rate that you are quoted is the price that you are going to be paying, with no surprise extras.
If you are in a contract with your service provider, you need to know your rights with regards to getting out of that contract. Read about your rights when signing and cancelling a fixed-term wireless contract in Ontario here.
Before you sign, make sure there are no hidden fees
Be Pleasant but Firm
If your phone bill is too high and you decide to try and get your service provider to lower it, remember to keep your emotions in check during the conversation. This is no time to be condescending, aggressive, or rude. A customer service representative often will have the right to end a call immediately without any repercussions if you are being excessively unpleasant with them.
Rather, be pleasant but firm when you are making your inquiry. According to an article by CBC News, a Rogers employee told them that “some discounts at his telecom company are discretionary – meaning employees can decide whether or not to offer them.” A service representative would be much more inclined to offer one of these discounts to a customer who was professional and polite on the phone rather than to someone who was being pushy and rude.
A customer service rep is more likely to give you a discount if you are pleasant
Ask for the Loyalty/Retention Department
If the first person that you speak to doesn’t offer you a better deal, don’t give up. Ask to speak to someone higher up or someone in their loyalty or retention department. Retention departments strive to keep customers from switching to a competitor. According to NG Data, “customer retention often is faster and, on average, costs up to seven times less than customer acquisition.” Many companies recognize how important it is to keep the customers that they already have.
Do not, however, ask to be immediately transferred to the retention department. The customer service representative that you first speak with will need to get your personal information such as your name, and they will also look up your customer history first. They will need to have this information before they can transfer you to another agent.
Most service providers will want to try and keep you as a customer
Read the Fine Print of Any Contract
Carefully read through all of the fine print on any telecom contract that you sign. Watch out for any yearly rate increases that may be listed, which will increase the low price that you thought you were getting. Check to see if there are also installation fees that are not included in the quoted price as well. All of these extra fees could end up making your costs much higher than what you originally thought they would be.
Bundle Your Services Together
You can save a considerable amount of money by combining your phone and Internet services into a bundle, often 10% or more per month. Do some research and find out what other telecommunications providers are offering so that you can find the best deal available.
Remember that just because a service provider advertises a special price on their website, doesn’t mean that is the absolute best price available. You may be able to get as much as 15 or 25 percent less than the advertised price by asking for a discount. You do have to politely and perhaps persistently ask though; you won’t just get a better price automatically.
Bundling your services usually can save you lots of money
Switch from a Landline to VoIP
If you eliminate your traditional landline service and switch to a VoIP system, the savings can be incredible. VoIP allows you to use the Internet to make local and long-distance phone calls. Because you are already paying for your Internet service, your monthly fees will be considerably decreased. Other advantages of VoIP include:
Inexpensive or Free International Calls: You can make an international call for as little as $0.02/per minute or free depending on your package
Video Capability: Depending on the type of equipment you have, you can make video calls
Inter-Connectivity: You are able to sync your phone with other devices such as your computer or tablet and can integrate with other cloud-based software.
Additional Features: VoIP comes with many helpful and free features such as call routing, automated attendants, call recording, and conference call bridges.
To find out more about what VoIP is and the advantages and disadvantages of using it, read our article “What is VoIP?”
Switch from a landline to VoIP
Phone Bill Too High: Tips to Lower Cellphone Fees
Encourage the Use of Free Online Communication Platforms
Take a look at the cell phone usage of your employees to determine if there are times when inexpensive or free alternatives such as Skype or Google Hangouts could be utilized instead of a cellphone. Encouraging the use of these types of programs that use WiFi to connect can be a great way to lower your company’s monthly cellphone bill.
Monitor Your Data Usage and Purchase a Plan that Makes Sense for You
Data is probably the most expensive part of your cellphone plan. Some companies offer you unlimited data, but it usually comes at a high price. If you don’t need to use a lot of data, then it doesn’t make sense to be paying for an unlimited package. Keep track of how much data you and your staff use in a month and purchase a plan that covers that amount. If you are worried about overage charges, make sure you set your phones to warn you when you are getting close to using your data for the month.
Monitor your data usage
Turn off Programs that Use Background Data
Certain programs such as email and various other apps are set to run silently in the background using a fair amount of data. You can turn off these programs that run in the background in your cellphone’s settings menu. Here’s how to do it on an android phone and on an iPhone.
If you and your employees get used to just checking your email when you are on WiFi or in the office, then you will save yourself unnecessary data usage.
Use WiFi Whenever Possible to Cut Down on Your Data Charges
Data charges can quickly add up and increase your cell phone bill if you are not careful. Whenever you can, take advantage of free WiFi instead of using your data.
Use free WiFi whenever possible
Keep Your Cellphones Longer
Whether you have purchased your cellphones upfront or have had them bundled into your monthly fee, you will save a lot of money the longer you keep your phones. Cellphones today are not developing as quickly as they did in the past, so the difference in features after only two years of owning your phone is not worth the cost of a new phone. Try keeping your phone for 3 or 4 years instead of upgrading every 2 years.
Get Help to Reduce Your Phone Bill
You may be too busy to take a close look at your current phone plan to see if you could be getting a better deal. It’s not always easy – and it is certainly time-consuming as well as confusing to do the research necessary to find a better package.
You also don’t want to just go with the lowest price either. You need to take into consideration your company’s particular requirements. A lower plan may not offer you the speed or bandwidth you need, especially if you are looking for the best deal for your business. Contact a professional who understands your telecommunications needs! They can sit down with you and find out your needs and help you choose a package that is right for you. They may even be able to assist you with the negotiations.
Get help finding the phone package that is right for you
Is Your Phone Bill Too High? Contact Network Telecom
Is your phone bill too high? Network Telecom can help. We can take a look at your current monthly charges and suggest ways that will help you save. At Network Telecom, we understand telecommunications, and we have the expertise and experience to help you find the best and most cost-effective solutions.
Network Telecom is your telecommunications experts for VoIP and all other telecommunications products. If you need to update your current business phone system, partner with Network Telecom. We will help you choose the best office phone system for your business. Whether you are looking to have a new phone system installed or your current system updated, you can trust Network Telecom to offer you the expert advice you require. Contact Network Telecom today to get the best office phone system for your business.
Network Telecom can also help you with video conferencing solutions that will meet your business’ particular needs. In addition, if your phone system is not working as it should, our trained technicians are available to help 24 hours a day, 7 days a week, 365 days a year. We carry a huge selection of parts in order to quickly solve any components issue you are experiencing. If you are having a telecommunication or networking issue, we can resolve it quickly and professionally.
- Consultative Sales
- Cloud Services
- Ongoing Support
- Voice Mail Systems
- System Design + Consulting
- System Admin + User Training
- PA Systems
- VoIP Specialist
- Network Cabling
Contact us today for all of your telecommunication questions and concerns; we’d be happy to help you.
“Network Telecom is an excellent company when it comes to Data and Phone communications setup. The company I work for consulted with Network Telecom to provide us with a new phone system. They did an excellent job showing us the available options and helped us to select the correct phone system for our business. They are very friendly, knowledgeable and respond quickly to any problems. They would be an asset to any company looking to partner with a Telecommunications company.”
– Duane Cowan