Are you looking to for the best provider of VoIP in Kitchener? Do you wonder what VoIP is, or if your business actually needs it? In this post, we will look at the city of Kitchener and its unique characteristics, define what VoIP is, and talk about the challenges and solutions that VoIP business customers in Kitchener face. If you still have questions, Network Telecom is here to help. We can help you determine if switching to VoIP is the best solution for your business. We’ll take the time to sit down with you, get to know your business’s particular needs, and outline the pros and cons of VoIP vs. Analog telecommunications. Contact us today for a free, no-obligation consultation.


“On the day of our cutover, Shirley and her technicians Dan and Bill were efficient, answered all of our questions and have done a wonderful job on follow-up.”

The City of Kitchener

Kitchener was established in 1854. At that time it was called Berlin, but its name was changed to Kitchener in 1912. It has a population of more than 230,000 and is the site of Conestoga College’s main campus as well as the University of Waterloo’s School of Pharmacy and Emmanuel Bible College. Kitchener is renowned for its many annual cultural events such as the Kitchener Blues Festival, Kitchener-Waterloo Oktoberfest, and Kitchener-Waterloo Multicultural Festival.

VoIP Kitchener

VOIP Kitchener

Kitchener historically has had a strong manufacturing heritage but in recent years it has become more diversified to include finance, insurance, digital media, and health science as well as manufacturing clusters according to kitchener.ca. Combine this with Kitchener’s great location, 100km west of Toronto, and you have a great place for a growing business. With most businesses, it is vital to stay up-to-date with the latest technologies and trends in order to stay competitive. The latest trend in business telecommunications is VoIP (Voice Over Internet Protocol). In simple terms, VoIP is a technology which enables you to get your phone service over the Internet instead of the more traditional analog method. Usually switching to VoIP is more cost effective as well. If you have fast, reliable Internet service then VoIP may be a viable option for your company. Click here to learn more about VoIP and how it compares to traditional phone service. If you want a lower cost way to switch to VoIP, then consider going with a managed system. Learn more about your options here.

Challenges and Solutions for VoIP Kitchener Customers

We’ve looked at reviews given by business VoIP customers in Kitchener and summarized the most common challenges they have faced with their VoIP service. We’ve also provided a solution for each of these challenges.

Network Telecom Dianne

Challenge #1: Waiting for a long time on the phone before finally getting to talk to someone on the tech team.


Network Telecom understands that time is money for your business and it is crucial to limit or eliminate your telecommunication downtime. When you call our office, you will get to speak to a person in our office, right away. We don’t outsource our calls. And we offer 24-hour technical service, 7 days a week, 365 days a year.

VOIP Hamilton

Challenge #2: Extremely poor customer service. Our phone system has been down for 2 days and we were just told that the tech won’t make it to us today because “there’s too much traffic.”


Network Telecom has the best customer service in the business. We strive to bring you the fastest and most efficient technical support possible so that you won’t have long downtimes. We are available around the clock. We also carry a wide selection of parts so that we can solve any issue you have as soon as possible.

Challenge #3: Hidden fees.


Network Telecom prides itself on being honest and upfront in all dealings. You will not be surprised by hidden fees or charges. In fact, we can take a look at your current monthly telecommunications and Internet bills and see if there are ways in which we can actually help you save money. 90% of the time, we are able to find our customers additional savings.

The Best VoIP Provider For Kitchener

If your business in Kitchener is looking for the best VoIP telephone service, contact the professionals at Network Telecom. Our knowledgeable and experienced team has been in the telecommunications business for decades; we understand telecommunications. We can help you decide if VoIP is the best choice for your business and we can facilitate the changeover and fully train and support your staff with the switch. If you would like to know more about VoIP, contact us today.