Are you looking to for the best provider of VoIP in Waterloo? Do you wonder what VoIP is, or if your business actually needs it? In this post, we will look at the city of Waterloo and its unique characteristics, define what VoIP is, and talk about the challenges and solutions that VoIP business customers in Waterloo face. If you still have questions, Network Telecom is here to help. We can help you determine if switching to VoIP is the best solution for your business. We’ll take the time to sit down with you, get to know your business’s particular needs, and outline the pros and cons of VoIP vs. Analog telecommunications. Contact us today for a free, no-obligation consultation.


“On the day of our cutover, Shirley and her technicians Dan and Bill were efficient, answered all of our questions and have done a wonderful job on follow-up.”

The City of Waterloo

During the 20th century, Waterloo grew from a small town on Kitchener’s north side to become a significant city thanks mainly to its role as a major Univerity/College centre. Waterloo is home to world famous educational institutions such as the University of Waterloo, Wilfred Laurier University, and the Perimeter Institute of Theoretical Physics. It has also prospered from its relationship with the tech sector which has developed through the University of Waterloo graduates who have excelled in leading tech companies such as Google and Blackberry. The growth of insurance companies, such as Sun Life Financial, in the city has also helped Waterloo to grow.

VoIP Waterloo

VOIP Waterloo

Not only is Waterloo a beautiful city to live in but it’s also a great place to do business. With most businesses, it is vital to stay up-to-date with the latest technologies and trends in order to stay competitive. The latest trend in business telecommunications is VoIP (Voice Over Internet Protocol). In simple terms, VoIP is a technology which enables you to get your phone service over the Internet instead of the more traditional analog method. Usually switching to VoIP is more cost effective as well. If you have fast, reliable Internet service then VoIP may be a viable option for your company. Click here to learn more about VoIP and how it compares to traditional phone service. If you want a lower cost way to switch to VoIP, then consider going with a managed system. Learn more about your options here.

Challenges and Solutions for VoIP Waterloo Customers

We’ve looked at reviews given by business VoIP customers in Waterloo and summarized the most common challenges they have faced with their VoIP service. We’ve also provided a solution for each of these challenges.

Network Telecom Dianne

Challenge #1: Waiting for a long time on the phone before finally getting to talk to someone on the tech team.


Network Telecom understands that time is money for your business and it is crucial to limit or eliminate your telecommunication downtime. When you call our office, you will get to speak to a person in our office, right away. We don’t outsource our calls. And we offer 24-hour technical service, 7 days a week, 365 days a year.

VOIP Hamilton

Challenge #2: Extremely poor customer service. Our phone system has been down for 2 days and we were just told that the tech won’t make it to us today because “there’s too much traffic.”


Network Telecom has the best customer service in the business. We strive to bring you the fastest and most efficient technical support possible so that you won’t have long downtimes. We are available around the clock. We also carry a wide selection of parts so that we can solve any issue you have as soon as possible.

Challenge #3: Hidden fees.


Network Telecom prides itself on being honest and upfront in all dealings. You will not be surprised by hidden fees or charges. In fact, we can take a look at your current monthly telecommunications and Internet bills and see if there are ways in which we can actually help you save money. 90% of the time, we are able to find our customers additional savings.

The Best VoIP Provider For Waterloo

If your business in Waterloo is looking for the best VoIP telephone service, contact the professionals at Network Telecom. Our knowledgeable and experienced team has been in the telecommunications business for decades; we understand telecommunications. We can help you decide if VoIP is the best choice for your business and we can facilitate the changeover and fully train and support your staff with the switch. If you would like to know more about VoIP, contact us today.