Here are some of the key benefits of using wireless headsets in your workplace.

Click on each section to learn more.

1. Freedom of Movement
2. Ergonomically Safer
3. Better Sound Quality
4. Increased Productivity
5. Improved Customer Service

If you would like to invest in high-quality, affordable headsets for your business or organization, contact us at Network Telecom.

Advantages of Wireless Headsets

1. Freedom of Movement

Using headsets that are wireless will give you much more freedom to move around and use your hands.

The following are some of the ways in which wearing wireless headsets will give you so much more freedom of movement than wearing wired headsets:

No Restrictions:

With wired headsets, you can only move as far as your length of wire will allow. Switching to a wireless version means you won’t be restricted and will be able to move around more freely.

No Disconnections:

In addition, if you have used wired headsets before, you know how easy it is to get involved in your conversation and forget that you are attached to your phone or computer by a wire. It is extremely annoying and uncomfortable to be suddenly jerked back to reality by the tug of the wire.

In addition, with wireless headsets, you won’t risk accidentally disconnecting or damaging your wire or headset and interrupting your conversation if you move too far.

No Tripping:

Using a wireless headset also means that there is one less wire in your office space to trip over or get tangled. Fewer wires lying around means greater safety for you and your coworkers.

You can also walk around your workspace, attend to tasks, or grab a drink without interrupting your calls or audio playback.

2. Ergonomically Safer

Wearing a headset lets you maintain a healthier posture during calls.

Wireless headsets are also ergonomically safer to use than a traditional phone with a handset receiver. The following are ways in which using headsets can be better for your health:

Avoid Cradling Your Phone:

With a receiver, you can easily get tired of holding it to your ear during your call, so you will often resort to cradling it between your ear and shoulder. Tilting your head to the side in this position for extended periods of time is not only uncomfortable, but it is an unnatural position for your body and could lead to upper back and neck strains.

Keep a Neutral Spine:

A headset will let you keep a neutral spinal position and avoid using your phone on one side of your body. Even when you are using a cell phone, you should try to sit with a neutral spine. If you are using a headset you can set your cell phone down and sit up straight while you are speaking. This avoids your natural tendency to hunch over your cell phone or cradle it to one side.

Less Pressure on Your Neck:

Even a slight tilt puts extra pressure on your neck and spine.

The following will give you a better idea about how many pounds of force various degrees of tilt in your neck can place on your spine:

• Neck tilt of 0° adds 10-12lbs of pressure
• 
  Neck tilt of 15° adds 27lbs of pressure
• 
  Neck tilt of 30° adds 40lbs of pressure
• 
  Neck tilt of 45° adds 49lbs of pressure
• 
  Neck tilt of 60° adds 60lbs of pressure

Learn more about office ergonomics here.

3. Better Sound Quality

Quality headsets can provide you with a better sound.

Wireless headsets can provide better sound quality compared to their wired counterparts due to advancements in technology and various design improvements. Here are some of the key factors that contribute to better sound quality in wireless headsets:

Bluetooth Technology:

Most wireless headsets use Bluetooth technology to connect to audio sources such as smartphones, tablets, or computers. Over the years, Bluetooth has evolved, leading to improvements in data transmission rates and audio codecs. Modern Bluetooth versions, such as Bluetooth 5.0 and beyond, offer higher data transfer speeds and reduced latency, which helps maintain better audio quality and minimize lag.

Advanced Audio Codecs:

Wireless headsets often support advanced audio codecs like aptX, AAC, and LDAC (for high-resolution audio). These codecs compress and transmit audio data more efficiently, resulting in better sound quality and reduced data loss during transmission.

Noise Cancellation:

Many wireless headsets incorporate active noise cancellation (ANC) technology. ANC helps eliminate background noise, allowing you to hear your audio content more clearly without interruptions from external sounds. This is especially helpful if you are working in an open office space.

Enhanced Drivers and Audio Processing:

Manufacturers have improved the quality of drivers used in wireless headsets. High-quality drivers can produce clearer, more accurate audio with better bass, midrange, and treble response. Additionally, wireless headsets often feature built-in audio processing technologies to fine-tune sound profiles and optimize audio output.

Equalization and Customization:

Some wireless headsets come with companion apps that allow users to customize the sound profile using equalizers or presets. This level of personalization can enhance the audio experience to suit individual preferences.

However, it’s important to note that the sound quality of wireless headsets can vary depending on the model, brand, and price range. To learn about some of the types of headsets available to businesses, contact us and we’d be happy to give you an overview.

4. Increased Productivity

Both wired and wireless headsets free up your hands while you are on a call.

Wireless headsets can significantly increase your productivity in various ways, especially in work or professional settings. Here are some ways in which you can benefit from wearing them:

Hands-Free Operation:

Wireless headsets enable hands-free operation, which is particularly beneficial in the following situations:

• Conference calls
• Virtual meetings
• When you need to access information on your computer while on a call.

Being hands-free allows you to take notes, type, or use your mouse while staying engaged in the conversation. This flexibility allows you to be more productive and multitask efficiently.

Multi-Device Connectivity:

Many wireless headsets support multiple device connections simultaneously. For example, you can connect to your computer and smartphone at the same time. This feature lets you seamlessly switch between devices for calls, video conferences, or listening to audio content, streamlining your workflow.

Noise Cancellation:

Wireless headsets with noise-cancellation technology can create a focused and distraction-free environment, even in noisy workspaces. This helps you stay concentrated on tasks and conversations, leading to improved productivity.

Increased Comfort:

Comfortable wireless headsets allow you to wear them for extended periods without discomfort. Enhanced comfort means fewer breaks to adjust or remove the headset, resulting in uninterrupted workflow and productivity.

Better Collaboration:

In team environments, wireless headsets facilitate better collaboration. With clear audio and hands-free operation, you can easily participate in group discussions, brainstorming sessions, and virtual meetings, fostering efficient teamwork.

By offering convenience, comfort, and advanced features, wireless headsets empower users to be more productive, efficient, and focused throughout their workday.

5. Improved Customer Service

Headsets let you access your customer’s information quickly.

Wireless headsets can significantly improve your customer service in several different ways, including the following:

Enhanced Communication:

Wireless headsets enable customer service representatives to maintain constant communication with customers without being tied to a desk or a phone. They can move freely, access information, and address customer inquiries more effectively, resulting in more responsive and efficient service.

Hands-Free Operation:

With wireless headsets, customer service representatives can keep their hands free to do the following:

• Type relevant notes
• Access customer information
• Navigate computer systems while talking to customers

This hands-free operation enhances multitasking and enables representatives to resolve issues more efficiently.

Quick Collaboration:

In call centers or customer service departments with team members working together, wireless headsets facilitate quick and easy collaboration. Representatives can consult each other or escalate complex issues to supervisors without leaving their workstations.

Network Telecom is the local expert in office conferencing technology, and we’d be happy to share our expertise with you.

Efficient Handling of High Call Volumes:

Wireless headsets allow representatives to efficiently handle high call volumes by reducing the time spent on manually answering and ending calls. The ability to switch between calls seamlessly helps manage customer inquiries promptly.

Mobility for In-Person Assistance:

In industries where customer service involves face-to-face interactions, such as retail or hospitality, wireless headsets enable staff to assist customers while communicating with colleagues discreetly. This ensures a smoother and more personalized service experience.

Wireless headsets empower customer service representatives with increased mobility, hands-free operation, and improved communication capabilities, leading to higher productivity and overall better customer service experiences.