There are many different features available for VoIP phones, so we have compiled a list of 5 standard phone features you should expect in a system. By using these features your staff will be more efficient and productive, saving your organization time and money. The 5 features we have chosen are mobile phone features, administrative portal features, video calling features, instant messaging features, and integrated features. Contact Network Telecom for more information about VoIP phone system features and how they can help your business.
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1 Mobile Phone Features
Your staff are mobile, so VoIP phones should have mobility features. For example, a variety of “find me / follow me” features are available that allow mobile device users to seamlessly transfer calls to a desk phone and allowing outgoing calls from mobile devices. The ability to access corporate directories allows workers to be more efficient and productive, ultimately saving the company money. Keeping track of staff, customers, prospects, and their locations is important when information needs to be shared and decisions must be made quickly.
2 An Administrative Portal Feature
There is no doubt that every business is looking for ways to track and mitigate costs. Having an administrative portal feature on your VoIP system will allow your staff to make changes to their settings without having to go through another individual. Staff can change passwords, update profiles, change call routing and so much more, all by accessing their profile through the administrative portal. This is a huge time saver and benefit to your team.
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3 Video Calling Features
When you can connect with your prospects, customers, and staff face-to-face, you can take advantage of a more personal experience. Any staff with access to a video enabled HD voice desk phone, mobile device, or computer can log in and participate in a call. These can be private calls between individuals or group conference calls. Calls can be live or prerecorded for worldwide participants to view.
“I am so pleased with the service and the system your team installed. Every one of you did an outstanding job just as you promised and just as I had heard. You never let me down one step of the way.”
-Joe Cayen, Canadian Tire, Smith Falls branch
4 Instant Messaging Features
Instant messaging features make it possible for your staff to know whether coworkers are in a meeting, on the phone, or available. Using calendar features, staff can coordinate with one another and track their schedules. Users can also use the feature to exchange information and files, or participate in multi-party chats and file sharing while maintaining all necessary security protocols.
5 Integrated Features
Microsoft, Google, and Salesforce are but a few of the software companies who have useful voice integration features. By allowing users to communicate via these types of apps without leaving the phone or mobile device, greater cooperation and productivity is enabled. If you have a fast internet connection, these apps are capable of performing a wide variety of tasks and provide flexibility. For example, staff can share their desktop screens while maintaining full video conferencing and chat sharing functionality.
The Network Telecom Advantage
When you work with Network Telecom you receive the Network Telecom advantage. We can recommend, install, and maintain voice and data communications systems in Kitchener, Ontario and throughout Canada. Our customer service is second to none and our staff are ready to answer any questions you may have about telecommunications. It doesn’t matter what your communications system needs are, we can meet them through our highly trained and professional staff. With decades of experience in the telephone network business, we were formerly known as Smiston Communications.
Sources:
7 Essential Features of a Great Business Phone System
5 Standard Features Any VoiP System Should Have