Comparison of Office Telephone Services – Bell vs Rogers vs Execulink vs Primus vs NEWT vs babyTEL – Reviews, Complaints & Comments
If you are looking to switch phone services providers, this information may be helpful. If you need help determining which provider would be best for your business in light of your unique needs, give us a call and we can offer advice at no cost as to which provider will be best for you. Continue reading below to get a full review of the strengths of various providers as well as a detailed analysis of customer complaints and reviews. From the detailed customer complaints and reviews data, you should be able to get a good idea of the customer service you can expect from each of the providers compared. Looking to learn how to save money on your phone service? Click the button bellow!
Bell vs Rogers vs Execulink vs Primus vs NEWT vs babyTEL
Phone Service Provider Comparison
*Used as an indication of customer service
| Criteria | Bell | Rogers | Execulink | Primus | NEWT | babyTEL |
| BBB Customer Complaints* | 126 | 77 | 1 | 3 | 3 | 0 |
| Price | Very High | High | High | High | Moderate | Low |
| Range Of Features | Very High | Very High | High | Very High | Very High | Medium |
| Offers Mobile Services | Yes | Yes | No | Yes | No | Yes |
I am so pleased with the service and the system your team installed. Every one of you did an outstanding job just as you promised and just as I had heard. You never let me down one step of the way. – Joe Cayen, Canadian Tire, Smith Falls branch
Bell Canada
Strengths: Coverage, breadth of services, reliability of infrastructure
Customer Reviews & Complaints:
BBB Complaints = 126 complaints in the last year, resolved 30.6% of all customer complaints
BBB Reviews = 0 Positive and 6 Negative
Consumer Scorecard = 714 negative comments, 56 positive comments, overall score of 32.87
Consumer Affairs = 1/5 rating
Pissed Consumer = 1.4/5 rating
Google+ Reviews = no reviews, but there is a Google+ page created by a consumer dedicated to talking about their poor service
Facebook Reviews
No Reviews
Canada ISP
No Reviews
Yelp
No Reviews
Rogers
Strengths: Breadth of services, SIP offerings, pricing flexibility
Customer Reviews & Complaints:
BBB Complaints = 77 complaints in the last year, resolved 40.3% of all customer complaints
BBB Reviews = 0 Positive and 1 Negative
Consumer Scorecard = 364 negative comments, 31 positive comments, overall score of 33.85
Consumer Affairs
No Rating
Pissed Consumer = 2.2/5 rating
Google+ Reviews
No Reviews
Facebook Reviews
No Reviews
Canada ISP
No Reviews
Learn more about purchasing phone systems from Network-Telecom
Execulink
Strengths: Tailored services to your business, low customer complaints, locally based technical support
Customer Reviews & Complaints:
BBB Complaints = 1 complaint in the last year, resolved 50.0% of all customer complaints
BBB Reviews = 0 Positive and 0 Negative
Consumer Scorecard
No Rating
Consumer Affairs
No Rating
Pissed Consumer
No Rating
Google+ Reviews
No Reviews
Facebook Reviews
No Reviews
Canada ISP = 8 Positive and 22 Negative
Yelp
No Reviews
Primus
Strengths: Hosted PBX and call recording solutions, mobile device service, bundle packages
Customer Reviews & Complaints:
BBB Complaints = 1 complaint in the last year, resolved 33.0% of all customer complaints
BBB Reviews = 0 Positive and 0 Negative
Consumer Scorecard = 2 negative comments, 2 positive comments, overall score of n/a
Consumer Affairs
No Rating
Pissed Consumer = 1.5 Rating
Google+ Reviews
No Reviews
Facebook Reviews
No Reviews
Canada ISP = 11 Positive and 24 Negative
NEWT (Owned by Fibernetics)
Strengths: Soft phone feature, local technical support, network coverage
Customer Reviews & Complaints:
BBB Complaints = 3 complaints in the last year, resolved 38.5% of all customer complaints
BBB Reviews = 0 Positive and 0 Negative
Consumer Scorecard
No Rating
Consumer Affairs
No Rating
Pissed Consumer
No Rating
Google+ Reviews = 1 out of 5 stars with 1 review
Facebook Reviews = 4 our of 5 stars with 8 reviews
Canada ISP
No Reviews
Yelp
No Reviews
babyTel
Strengths: Price, remote support, no contract or set-up fee, 14-day money back guarantee
Customer Reviews & Complaints:
BBB Complaints = 0 complaints in last year
BBB Reviews = 0 Positive and 0 Negative
Consumer Scorecard
No Rating
Consumer Affairs
No Rating
Pissed Consumer
No Rating
Google+ Reviews
No Reviews
Facebook Reviews
No Reviews
Canada ISP
No Rating
Yelp
No Reviews
Other = 4.6 out of 5 stars with 8 reviews