Whether your business employs one person or a thousand people, the single most important piece of office equipment is the telephone. A phone system can also be very expensive, so you may be wondering if buying used office phones would be your best option. It can be if you know what you want and where to get it. Buying used is definitely the least expensive option available, but often it will come without warranty, technical support, updates, or installation. Read on to get a better idea of the advantages and disadvantages of buy used office phone systems as opposed to new or refurbished. If you would like some free advice about what used phone system would be the best choice for your business, contact Network Telecom.

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The entire project was orchestrated with minimal telephone system down time, and the ongoing support we have received from them has been reliable and efficient.
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Advantages and Disadvantages of Purchasing Used Office Phones

Choosing to purchase used equipment definitely is your least expensive option, however, is it your best option? The following chart will give you a quick comparison between buying new, used, or refurbished office phones.

Advantages

The biggest advantage of purchasing a used office phone system is, of course, the price. Purchasing used equipment is by far the least expensive option and if the price is your greatest concern, it may be your best option.

Disadvantages

No Extended Warranty: Used phones that you purchase online don’t usually come with a warranty. However, some telecommunications companies such as Network Telecom will offer you a 1 year warranty when you purchase a used system from them. If you purchase online without any kind of a warranty then you may find that if you have to be continually paying for unexpected repairs, the money that you originally saved to purchase your system will be eaten up in order to keep it running, not to mention the loss of revenue due to downtime taken for repairs.

Installation: If you purchase used office phones, you will be left with the problem of installing and setting them up yourself. You may also require extra cabling as well. If you are not sure about how to do this, there are telecommunications companies who provide these services at reasonable rates. It is a good idea to do some comparison shopping in order to get the best deal.

Support: If you purchase a used phone system, online you will also be without the technical support usually included with the purchase of a new system. If you have purchased your used system from a reputable company such as Network Telecom, then you can enjoy continued support after their 1 year warranty has finished on a “time and material” basis. You can, as well, hire a company to provide you with the technical support you require to ensure that your downtime is kept to a minimal. Research these types of companies to ensure that they offer reliable, 24 hour, 7 days a week, 365 days a year service that you can trust.

Panasonic phone

How To Get The Best Used Office Phone For The Best Price

1. Know The Features You Actually Need

Office phone systems can greatly vary with the type and number of features that they offer. Usually, the more features offered, the greater the price. In order to get the best phones at the best price, it is important to know which features your business actually requires. You want to make sure that the system you decide on offers all of the features you need without having to pay for extra features that you don’t need.

Most business phone systems have the following standard features:

Handle incoming calls
Allow transfers to individual extensions
Have inter-system connections between extensions
Have a voicemail feature

office phones

Some more advanced features include:

Auto-Attendant: This is an automated answering system that plays a pre-recorded message to callers. The message includes a list of options for directing the call such as “press 2 for English” or “press 5 for our sales department”. They usually also allow the caller to dial an extension directly.

Conference Calling: A conference call feature allows 3 or more people on different extensions to participate in a call at the same time. Some systems will allow external callers to take part in the call as well. Sometimes you are able to purchase conferencing equipment separately.

On-Hold Music: This feature will play music or a pre-recorded message while the caller is on-hold. You can also purchase separate on-hold music systems.

Call Forwarding: This great feature allows users to automatically forward their incoming calls to another extension, voicemail, or even to an outside line like their cell phone. This is an effective way to make sure that your customers are able to reach you anywhere.

Computer Telephone Integration (CTI): CTI enables your phone system to actually connect to a computer. Depending on the system, this could allow you to do video conferencing, call routing, or even automatically display account information based on the caller’s ID.

2. Purchase A Well-Known Reliable Brand

When purchasing a used phone system, it is a really good idea to choose a brand name that is recognized for being well made and reliable. You are probably best to choose one of the leading manufacturers of telecommunication systems that have been around for years and have quality equipment that has been made to last for years. Some of the top brand names to look for include:

3. Consider Purchasing Refurbished Used Phones

If you are concerned about the quality of your used phones and you don’t have the money to purchase new ones then getting refurbished phones may be a good choice for your business. When equipment is refurbished or re-manufactured it is usually taken apart, repaired, upgraded, and put back together. Refurbished equipment is less expensive than new and it may even come with a limited warranty which used phones don’t usually have. Make sure that you find out the extent of the refurbishing; sometimes dealers will offer “minimal re-manufacture” which means that it has simply been cleaned and repaired.

office equipment

4. Get A Professional Opinion

It is not always easy to determine the condition of the equipment when you are buying used. It might be a good idea to hire a technician or specialist to help advise you as to whether or not the system is in good condition and whether or not it is a good option for your particular needs.

Where To Buy Used Office Phones

You can either purchase used office phones online, at some office supply outlets, or from a telecommunications service provider. Online is a good option especially if you are looking to purchase mobile phones for your business. If you require multiple phones, however, make sure you choose sites such as eBay, Amazon, or Swappa in order to get the quantities that you require. Telecommunications providers are also a good choice as they can offer you expert advice as well as technical support for your system.

Network Telecom Dianne

Need Technical Support? Get Connected With Network Telecom

Network Telecom has a team of telecommunication experts who are ready to solve any small business phone systems problem you may be having. Whether you are looking to have your system installed, or your current system is not working as it should, our trained technicians are available to help 24 hours a day, 7 days a week, 365 days a year. We also carry a huge selection of parts in order to quickly solve any components issue you are experiencing. If you are having a telecommunication or networking issue, we can resolve it quickly and professionally.

In addition to our accredited and certified technical expertise, we offer: