If your business or organization is still using an on-premise PBX communication system, here are some great reasons to switch to cloud based communications. Click on each reason to learn more. (To learn more about the difference between cloud based communication and on-premise PBX systems, click here.)

1. It costs you less to set up
2. You will have lower maintenance costs
3. You can budget better with a consistent monthly payment
4. You will experience less downtime
5. You can give you customers a better experience
6. It is easier to scale as your business grows
7. It will help make you more productive
8. You can enjoy unlimited storage
9. You will have more security

If you are looking for a cloud based communications provider, contact Network Telecom.

Cloud based communications make sense for any size of business

Cloud Based Communications VS On-Premise PBX Systems

What is PBX?

To understand the difference between cloud based communications and on- premise PBX systems, you first need to understand what a PBX system is. PBX stands for Private Branch Exchange. A PBX phone system will automatically answer all your calls and route them to the correct user extension or department.

PBX is Like a Power Bar:

A PBX phone system acts as the bridge between the phone lines you have and the actual phones you have. It works similar to a power bar in your home. The power bar takes power from one source and allows you to plug in several different electronics.

A PBX system lets you have more phones than outside phone lines

A PBX runs on the same principle. You can plug numerous phones into a single line, so you can have more phones than phone lines. It also lets people within your organization make free calls to each other and several people can use the phone line at the same time. In addition, it provides features like call transferring, voice mail, call recording, and more.

Traditionally, a PBX system was located at your business location, however, cloud PBX is a virtual system that is located off-site and you access it through the cloud (internet).

Great Benefits of Cloud Based Communication

1. It costs you less to set up

Cloud based communications have very few set-up costs. Unlike an on-premise PBX system, you won’t have to purchase the equipment and the software to run your communications.

Instead, you will be connected, through the internet to the hardware and software of the PBX system that your cloud service provider owns. The only set-up costs that you will be responsible for are the costs to purchase your VoIP phones and router to connect you to your service provider.

Because of its lower price tag, cloud based communications is a great solution for any size of business, from small start-ups to the large corporations.

2. You will have lower maintenance costs

Cloud based communication requires very little upfront spending

Because you don’t own the hardware and software that runs your phone system when you use cloud based communication, you are not responsible to maintain them. That is the responsibility of your service provider.

You won’t need to pay for repairs or replacement equipment and you won’t need to have IT personnel on your staff that knows how to repair your equipment.

3. You can budget better with a consistent monthly payment

Another great benefit of cloud based communications is that you will have one low monthly payment. This makes budgeting much simpler as you will always know what your payment will be and you won’t have to worry about unexpected charges or expenses that happen if you own your own equipment and it breaks down.

You also won’t have to worry about budgeting for updating your equipment or software.

4. You will experience less downtime

Cloud based communication will give you less downtime

With any business, time is money and your phone system is your lifeline to your customers, suppliers, and workforce. You can’t afford to have your communications down. Cloud based communications will give you less downtime.

This is because you will have the most up-to-date technology which will help to ensure that your service doesn’t go down as well as extra protection in place such as disaster recovery and failsafe methods of connectivity. In addition, most cloud providers will also give you a credit on your bill if you experience long service delays or extended downtimes as part of your Service Level Agreement (SLA).

5. You can give your customers a better experience

Cloud based communications can help small to medium-sized businesses portray a more professional appearance to your customers by providing you with features such as an automated assistant.

Even if you don’t have a receptionist, your automated assistant can professionally answer your calls and direct your customers to the best person to assist them. They can even be transferred to an employee who is working remotely, but to your customer it will appear that they are actually on your premises.

6. It is easier to scale as your business grows

You can add as many phones as you require

With cloud based communication, you can add as many users as you need, easily and affordably just by purchasing additional VoIP phones and adjusting your subscription level. With an on-premise PBX system, on the other hand, the number of users you can have is limited by the size of your PBX server and the number you can plug into it.

Once you’ve reached your maximum number, you can’t add any more users. Instead, you’ll need to purchase another server.

7. It will help make you more productive

Cloud based communication lets you easily connect with co-workers as soon as you need to and quickly share the information that you need to get things done in less time. This can be a huge boost to your efficiency.

It also gives you the ability to use exactly the same platforms through your mobile device as you could from your desktop computer at your office, no matter where you are located, letting you work as easily at home as you do at the office.

Using the cloud means that you can set up a virtual environment that will let you run the same platforms in any location or office across the world through the same service provider. You won’t have to worry about dealing with different providers and different platforms, meaning your staff won’t have to learn how to use multiple platforms.

8. You can enjoy unlimited storage

You can work from home and have unlimited storage

One of the great cloud communication benefits is that you no longer need physical documents and the storage space for your digital documents is virtually limitless.

In the past, when all of your documents were paper-based, you needed to have enough space in a physical location to be able to store your documents. This means you’ll have more space in your facility for other purposes.

9. You will have more security

Cloud based communications providers have a number of security solutions that they use to keep you and your data protected against phishing, intercepted calls, fraud, and spoofing. These include:

• Encryption
• Network security
• Secure voice and video
• HIPAA compliance measure
• Servers that are located in locked and secured facilities
• No physical documents to get lost or damaged

A cloud phone system can provide you with extra security

Network Telecom: Your Cloud Based Communication Provider and More

If you are looking for the most reliable cloud based communication provider, contact Network Telecom. Whatever your business telecommunications needs are, Network Telecom can help. We have been selling, installing, and servicing every type of phone system for over 40 years.

We can even help with training your employees on the features of your new phone system so that you can use it as efficiently as possible.

If your phone system is not working as it should, our trained technicians are available to help 24 hours a day, 7 days a week, 365 days a year. We carry a huge selection of parts in order to quickly solve any component issues you are experiencing.

In addition to our accredited and certified technical expertise, we offer:

• Consultative Sales
• Cloud Services
• Ongoing Support
• Voice Mail Systems
• System Design + Consulting
• System Admin + User Training
• PA Systems
• VoIP Specialist
• Network Cabling