Not sure whether or not it’s time to do a business phone system upgrade? Here are some signs to look for (click on each section to learn more):

1. Your Call Quality Is Lower Than Before
2. You Are Experiencing Frequently Dropped Calls
3. Your System Needs Frequent Repairs
4. You Don’t Have All the Features You Need or Would Like
5. Your Remote Workers Need Better Collaboration Capabilities
6. Your Business Has Outgrown Your Current System

If it’s time for a business phone system upgrade, we can help. Contact us today.

Business Phone System Upgrade?

1. Your Call Quality Is Lower Than Before

As your business phone system ages, you might notice that your call quality is lower than it was before. If you are having trouble hearing your callers or being heard, this could be a serious issue that could negatively affect your business. You don’t want to be asking your callers to repeat themselves or to deal with annoying background noise.

Time to do a business phone system upgrade? Discover the signs

In addition, as your system gets older, it will be harder to find replacement parts for older equipment. You will find that it is necessary to upgrade to a completely newer system that you can keep running smoothly.

2. You Are Experiencing Frequently Dropped Calls

Almost every call is important to your business, that’s why it’s vital that no calls get dropped. When customers can’t get in touch with you when they need to, or if they have to keep calling back, they will quickly get frustrated with your service.

If you are getting dropped calls, it may be time for a business phone system upgrade

If this happens, your customers may even take their business elsewhere! If this is a frequent problem, then it might be a good time to consider doing a business phone system upgrade.

3. Your System Needs Frequent Repairs

If you find that you are having to do constant repairs to your phone system, then this is another tell-tale sign that it’s time for an upgrade.

In addition to repair costs, you may also find it harder and harder to get parts or technicians that can work on your outdated system. Switching to a cloud-based system also will help you lower your maintenance costs because you will no longer have to pay to maintain onsite equipment.

4. You Don’t Have All the Features You Need or Would Like

Perhaps your current phone system is functioning fine for you, however, you find that there are more advanced features that it is lacking that would help your company improve customer service and portray a more professional image.

Upgrading your business phone system will get you the advanced features you need

Some of these features could include:

• An automated assistant
• Transferring voicemail to email
• Routing calls to a mobile device
• High definition voice for better call clarity
• The ability to track and monitor calls
• Video conferencing capabilities

5. Your Remote Workers Need Better Collaboration Capabilities

The current trend for workplaces is that more and more staff are working remotely or from home either all of the time or part time. In order for everyone to work as efficiently as possible, your remote workforce needs the ability to connect with your main office and other workers as easily as if they were on the premises.

If your current business phone system doesn’t allow for this ease of communication, then it’s probably time to think about upgrading.

You need a system that will allow mobile devices to easily integrate with your business phone system, essentially becoming an extension of your network. Your system also needs to have the ability to connect your customers to your workforce seamlessly, no matter where they are located.

Upgrading your business phone system will help your remote workers collaborate better

You also need a system that will allow for full integration of all of the communication methods that you and your customers use including:

• Email
• Chat
• Text messages
• File sharing
• Video conference calling
• Telephony

A traditional landline phone system can’t integrate these, but a cloud-based one can.

6. Your Business Has Outgrown Your Current System

One very important reason for a business phone system upgrade is that your company has outgrown your current system. If you are using a landline phone system, you might be at your maximum capacity.

It can be very costly to add in additional lines. It doesn’t make sense to keep an older phone system that is holding you back from growing any more. Upgrading to an IP business phone system will give you the flexibility for growth that you need without the hefty price tag.

Top Phone Systems for Businesses

Desktop Phones: Avaya J139

If you are thinking doing a business phone system upgrade, here is a great choice for your desk phones.

The Avaya J139 will give you:

Personalization: It has a modern design with a bright, colour display that can be personalized. It will address your need for secure, basic voice communications and is perfect for users within large enterprises as well as small and medium-sized companies.

High Definition Audio: You’ll also enjoy the benefit of high definition audio that can increase your productivity by reducing fatigue and providing easier-to-understand multi-party calls through its wideband audio codec in the handset and headset.

Simplifies Call Control: The Avaya J139 simplifies call control on the display using softkeys for everyday functions such as transfer, conference and forwarding. It also makes it easy to perform everyday tasks such as quick access to your corporate directory.

Avaya J139 is a great option for your IP desktop phones

Essential features: This model is ideal if you consider your desk phone to be an essential communications tool and you require only the most commonly used features such as:

• Hold
• Transfer
• Conference
• Forward
• Call Park / UnPark

Video Conferencing: Poly Studio P15

The Poly Studio P15 is a great solution for your remote workers who need to look and sound their best on video calls.

Poly P15 is a high quality, all-in-one personal video conferencing solution

It Features:

Rich Clear Audio: A powerful speaker and microphone array deliver rich clear audio, while NoiseBlockAI and Acoustic Fence technology keeps out distracting sounds.

High Performance Image Sensor: You will look your absolute best with the high performance 4K image sensor for low noise and a consistent image across the entire field of view.

Automatic Camera Framing: You can stay centered on the camera without staying glued to your chair with automatic camera framing.

Easy Set-Up: You don’t have to be a tech genius to get the Poly P15 set up. You’ll be up and running in seconds.

Cloud Collaboration: Avaya Cloud Office

With Avaya Cloud Office you get voice, video, and collaboration, eliminating multiple service providers.

Avaya Cloud Office gives you:

• One Number
• One App
• One Platform
• One Provider
• A highly scalable platform
• Robust analytics
• 99.999% uptime

Avaya Cloud Office will help your team collaborate more effectively

The unique Avaya Cloud Office app enables you to turn a smartphone into an office phone. That means you will save the carrier cost on your mobile and you won’t miss a conference call or video meeting, especially when traveling internationally.