What are the advantages of voice mail for business? Some business owners think that voice mail holds more disadvantages than advantages, but properly used, voice mail provides tremendous benefits. Listed below are a few of the key benefits that we believe come with a professional voice mail system for business. Do you have questions about how voice mail can improve your business results? Don’t delay, contact us at Network Telecom.
How We Can Help With Voice Mail Choices
Network Telecom provides a full range of voice mail system and service solutions for businesses. A simple phone conversation with one of our knowledgeable staff will help you understand what we can offer, and how your business can benefit from using a professional team like ours. As always, we provide full support and services with all products we provide, so you can choose a system with complete confidence.
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24-Hour Capability
With voice mail, your business is never truly closed. Probably one of the most useful features of voice mail is its ability to keep your business functioning outside of traditional office hours. This is particularly useful if your business spans many time zones or continents. It also allows your business to at least partially meet the needs of those clients and customers who need to connect with you despite working on a different schedule.
Reduces the Need For Administrative Support
An extension of the previous point is the reduced need for administrative support. There is less need to have a dedicated receptionist or team of receptionists. Voice mail can be an outstanding cost-saving measure. Not only does it reduce the need for dedicated receptionists, it frees them up for other important administrative duties. If you want to know how a voice mail system can help you accomplish this, and what product you should choose, simply contact us.
Call Screening Is Made Possible
Your staff can screen their calls, immediately accepting those that they know are potentially a priority. Calls that are of a lower priority can be sent to voice mail for later action. While some customers think that all their calls should be dealt with immediately, most understand that staff need to deal with the most pressing concerns first.
Makes Staff More Accessible
Voice Mail makes staff more, not less, accessible. It allows clients and customers to communicate with your staff, even when they are tied up with other tasks. Busy staff are often likely to tell a receptionist that they are not available for their client at the moment or that they are “in a meeting.” Voice mail allows your clients to make the connection they need to make.
Many Clients Prefer Leaving a Voice Mail
Often clients will prefer to leave a voice mail than talk directly with an individual. There are a few reasons for this. First, it allows them to talk directly to the person they need to without having to divulge any potentially confidential information with a receptionist or customer service employee. Second, it allows them to focus on the message they wish to get across, rather than be distracted by conversation. Thus, voice mail can allow your clients and customers to be more productive with their time. Third, it allows your client to leave a more detailed message directly with your staff rather than a brief, second-hand, summarized message with a receptionist that ends up leading to misunderstandings and potential confusion.
“The entire project was orchestrated with minimal telephone system downtime, and the ongoing support we have received from them has been reliable and efficient.”
-Angela B.
Thompsons Limited
Staff Can Be More Prepared For Calls
If your staff are trained to allow most calls to go to voicemail, they can take time to thoughtfully prepare a response to your client’s message. This is particularly useful when your staff need to have specific details on hand or researched if they wish to answer your clients professionally and competently.
Your Clients Are Not Placed on Hold
No one likes to be placed on hold. Being placed on hold is infuriating for most customers and clients. It wastes their time, leaves them at a disadvantage, and creates tension before they finally get to talk to the individual they are attempting to reach. Voice mail combats each of these concerns. It allows your clients to directly reach the individual they need to, does not waste their time, and allows them to feel that they are moving forward with their plans for the day.
Voice Mail Maintains Records of Calls
If staff are trained not to immediately delete their voice mails, a verbal record of the call is maintained for as long as is necessary. The call then becomes a useful reference point to avoid potential misunderstandings between your staff and your clients. Hurried, written notes during a phone call often become garbled or lost, but the voice mail stands in its original form for consultation at a later date.
Network Telecom
We do our utmost to help you understand the advantages and disadvantages of any product that you are considering for your business. We are a VoIP specialist that has been providing superior telecommunications products and support in the Kitchener – Waterloo, Cambridge, and Guelph area for over 30 years. Our decades of experience have allowed us to develop an unparalleled understanding of all aspects of business telecommunication technology. We can help you negotiate your way through all of the innovations and changes the information age brings. Our stated goal is to provide our clients with purchase support and technical service that is unmatched.