Avaya phones are a brand of IP phone. They’re generally quite reliable, but like all IP phone systems, sometimes you’ll need to troubleshoot them.

This article will cover three common sound quality problems with Avaya phones, as well as the solutions to fix them.

• Problem 1: Voice Echo
• Problem 2: Voice is Cutting Out
• Problem 3: Voice is Cutting Out Even With Sufficient Bandwidth
• Get Live Telecom Support

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Avaya Phone System Sound Quality Issues: Solutions

Problem 1: Voice Echo

Explanation: This is the number one reported problem people have with their IP phone handsets. The problem almost always arises from sound coming from the speaker being picked up by the microphone – this causes the sound to ‘loop’ between the two parts of the phone, resulting in an echo.

Solution: High volume is almost always the cause of a voice echo on an IP phone. To test this, place your hand over the microphone part of the handset in order to block it from receiving sound. If the echo stops, that means your volume was set too high on the phone, and you need to turn the speaker volume down.

If you’re still hearing an echo in calls even after lowering the volume of your own phone, it may be an issue of the person on the other end of the phone call having their volume too high.

Problem 2: Voice is Cutting Out

Explanation: Voices cutting out during calls or choppy sound is almost always the result of low/poor bandwidth.

Solution: Your phone needs to have access to the appropriate bandwidth in order to function correctly. Restart your phone and try changing the cables that are used to connect it, but it is likely an internet speed error.

Unfortunately the solution to this problem is more complicated than most employees can solve on their own. Speak to your IT department in order to ensure that your device gets appropriate internet priority, and to make sure that your internet network is strong enough to allow your phone to function properly.

Problem 3: Voice is Cutting Out Even With Sufficient Bandwidth

Explanation: If you are certain that your device has enough bandwidth, but you are still getting voice issues, then the issue is likely that its network address is incorrect, in-use, or unavailable. This issue typically occurs in larger businesses that have dozens of IP phones, or more.

If the settings of your phone are set to “auto,” there could be two or more phones trying to occupy the same address on the network. This will cause voice and connection issues.

Solution: The quick fix for this issue is to restart your phone in order to force it to find a new address on the network. You may have to restart several phones if there are several phones all using the same address.

A better, more long-term fix is to assign each phone a static address, so they don’t get in each other’s way. Talk to your IT department or contact an expert such as Network Telecom in order to fix this issue.

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Network Telecom provides support services to our customers 24 hours a day, 365 days a year.

We have been in operation since 1979. Our decades of experience working with in aspects of business telecommunication technology, through all of the innovations and changes of the information age have allowed us to provide the best possible communications solutions for Ontario businesses.

Network Telecom operates in the Kitchener-Waterloo, Cambridge, and Guelph region. Click here to contact Network Telecom today.