A business telecom system is often the primary bridge that a business has between themselves and their customers. A high quality telecom system will have the features a business needs in order to interact with customers in an efficient and meaningful way. Network Telecom is an industry leader in the Kitchener-Waterloo region in the creation, installation and maintenance of telecom networks. Read on to learn more about the features every quality business telecom system should have, or click here to contact us today.
Extension Dialing
It is important that each user in a business telecom system has their own unique extension number. This feature allows for customers to dial a single phone number for your business, instead of having to remember a dozen different numbers for different employees. Employees can also easily dial from one extension to another by dialing the extension number they wish to reach. One of the best aspects of extension dialing is that location doesn’t matter either. You can create extensions within your office or outside of your office. To read more try:
Forwarding Options
Employees who are in and out of the office a lot now have the option to be just as productive on the go. Users can choose from a variety of forwarding options that best suit their needs, such as simultaneous ringing.
Voicemail
Every extension is set up with a private voicemail account. Each user can record their own greeting and configure their messages to be forwarded to their email for easy listening. Click here to learn more.
Virtual Extensions
Keep your remote workers connected with virtual extensions. These internal extension numbers can be forwarded to an external number like a cell phone, and they come with their own private mailbox. Virtual extensions make it a snap for your customers and everyone in the office to keep in touch with the folks who aren’t there in person.
Conference Bridge
The conference bridge feature makes it easy for you to host your own conference calls. It supports up to five participants and includes admin and user level PIN numbers to protect access. According to BitBlock some of the conference options you’ll be looking for include a greeting message, quiet mode, a user count, the option for on hold music, and the option to wait for an admin before starting a call. To read more try:
Conclusions
A business that has the right telecom features has the technology it needs to interact with customers in the best possible manner. Customers will appreciate the added ease of use, and employees will appreciate the improvements the telecom system bring to their everyday work. A well equipped telecom system is key for every business that relies on interactions with customers.
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