Are you looking for the best telephone system for your business? Here are the steps you can take.

At Network Telecom, we’ve been in the telecommunications industry for more than 40 years, and we’d love to share our expertise with you.

Today, we’ll take a look at how you can find the best telephone system that will suit your situation perfectly. So, let’s get going.

Take these steps to find the best telephone system for your business

How to Find the Best Telephone System

Telephone systems today aren’t just used to make and receive calls. They also need to be able to provide a unified communication experience that incorporates many different channels such as video, text, email as well as phones. If you are looking for the best telephone system, here are the steps to follow.

Step 1: Assess Your Needs

As a business owner, you understand that it is vital to always be planning for your future needs. This is also true when you are looking for a new telephone system. With this in mind, the first step in finding the best telephone system should be to determine both your present and your future needs. You can do this by answering the following questions:

• How much do you think your company will grow over the next 5 years?
• What size of staff do you anticipate having and how many of them will need access to the telephone system.
• How many will need their own desk phone, mobile device, etc.?
• How many of your employees will be working remotely and how many will be working at your location?
• What do you need your phone system to do (i.e.. conference calling, video, document sharing, automated assistant, voicemail to text message, etc.)?

A good idea would be to gather a team of individuals from each of your departments to help you determine their specific needs and make plans for their projected needs as well.

Determine how many staff you plan to have in 5 years

Step 2: Invest in the Best Reviewed Systems

There are so many choices when it comes to choosing the best telephone system that it can be quite overwhelming. Look for a system that has a good reputation for reliability and innovation.

It’s probably best to go with a recognized brand that is known for its high-quality products and that will stand behind what it makes. Some of the top manufacturers of telephone systems include Avaya, Bell, and Panasonic.

These companies have hardware that is designed to be part of a unified communications system that will allow your employees to stay connected by phone, video, text, and email as well as giving your customers their preferred choice on connecting with you.

Choose a company that provides unified communications

Step 3: Look for Exceptional Customer Service and Technical Support 

Communication is key to ensuring your business’s success, so the best telephone system will be one that comes with exceptional customer service and technical support. When you are looking for a system, you will find that there are many different companies that sell the same products. Don’t be tempted to go with the first company you find or the lowest price you see. Take a look at things like:

How many years have they been in business: This will give you a good idea about how good their service is. A company that has been around for many years will not only know what they are doing but will have stayed in business because of their great customer service.

What kind of reviews do they get: Check out their online reviews to see what other customers think about their products and services.

What technical support do they offer: Check out their website to see what level of technical support they offer. You want to look for a company that offers 24/7/365 service so that you can be sure that your telephone system will always be up and running when you need it.

Choose a company that provides excellent customer & technical support

Step 4: Choose the Right System

Ask for a demonstration: It’s often difficult to know which system to choose, so it’s helpful to see the systems in action.

Check out your options: Take a look at several different options before you make your decision.

Talk to similar businesses: If possible, arrange to meet with another business that is similar to yours to check out the system that they use and find out how satisfied they are with it and what challenges they have encountered.

Select the models that are right for your needs: Here are some of the most popular models from Avaya with a summary of their main features and in what situations they are best suited.

Avaya J129 IP Phone 

Summary: The Avaya J129 IP Phone is a cost-effective basic phone intended for simple communication, where making and receiving calls is your primary need.

Best Suited for: It works great as a location-based phone in lobbies, waiting rooms, lunch areas, warehouses, classrooms, or retail spaces. It can also be used for basic office use by a single user.

Avaya J139 IP Phone

Summary: The Avaya IX™ J139 IP Phone is a cost-effective, entry-level IP Phone that addresses the need for secure, basic voice communications for users within large enterprises and small and medium-sized companies.

Best suited for: It is well suited for business workers that need only the most frequently used features.

Avaya J169 IP Phone

Summary: The Avaya J169 IP Phone is competitively priced and features a grayscale display, 4 soft keys, high definition audio quality, integrated Gigabit Ethernet interface, headset support, and up to three 24-button Expansion Modules.

Best Suited for: The J169 IP Phone leverages your enterprise IP network to it can give you sophisticated voice communications from headquarters, remote locations, or home offices.

Avaya J179 IP Phone

Summary: The Avaya J179 IP Phone is an IP Phone that addresses the need for everyday voice communications. It is designed for medium to high volume users and it offers a full range of telephony, productivity and collaboration features.

Best Suited for: This model is the perfect choice for professionals, knowledge workers, salespeople and call centres.

For the Best Telephone System for Your Business, Contact Network Telecom

If you are looking to purchase a new telephone system like the Avaya J100 Series, contact the telecommunication specialists at Network Telecom. We have been selling, installing, and servicing every type of phone system for over 40 years.

We can even help with training your employees on the features of your new phone system so that you can use it as efficiently as possible.

If your phone system is not working as it should, our trained technicians are available to help 24 hours a day, 7 days a week, 365 days a year.

We carry a huge selection of parts in order to quickly solve any component issues you are experiencing. If you are having a telecommunication or networking issue, we can resolve it quickly and professionally.

In addition to our accredited and certified technical expertise, we offer:

• Consultative Sales
• Cloud Services
• Ongoing Support
• Voice Mail Systems
• System Design + Consulting
• System Admin + User Training
• PA Systems
• VoIP Specialist
• Network Cabling