There are a variety of reasons your business might be experiencing crackling, buzzing, or interference in your phone lines. Read on for some of the common issues that could be affecting your phone line, and recommendations on how to fix the problems or troubleshoot them yourself. Click on each section to learn more.

• Common Telephone Line Call Quality Issues
  • Static Interference
  • Echoing
  • Cutting In and Out
• How to Fix Your Telephone Line Call Quality
• How to Troubleshoot Your Telephone Line Call Quality Problems

If you are having trouble with your business phone lines, contact us at Network Telecom and we will help you resolve your problem as quickly and effectively as possible.

Common Telephone Line Call Quality Issues

Telephone line call quality can vary based on how your phones were initially installed.

Listed below are the most common issues that business phone systems experience, as well as recommended solutions.

Static Interference

If you hear crackling, buzzing, popping, or a low hum or hissing, even when no one is talking, you are probably experiencing static interference. Static interference is usually caused by electrical interference due to a problem in your phone’s wiring. It can also be the result of interference from other electronic devices like a radio.

Solution: Follow the Troubleshooting Steps listed below to try and resolve the issue yourself. If that doesn’t work, contact a professional.

Echoing

Some phone users experience echoing on their phone systems from time to time. It sounds as if their voice is being echoed back to them. Echoes like this are often the result of voice signals that are too loud. Electrical feedback due to problems with the phone wiring will also result in echoing sounds.

Solution : Call a professional technician to resolve this problem.

Cutting In and Out

If you have phone conversations that are choppy, where the voices of the conversants disappear and reappear so that both parties can only hear portions of the conversation, you may have a poor internet connection. It may be either low internet speed or potentially filtering poorly from a router, modem or firewall. On occasion, the router or modem’s firewall can suddenly begin blocking the sound, despite there being no problems previously.

This problem can also result in dropped calls where neither party can hear each other at all, or delayed voices where it seems like there is a hesitation before the other person responds.

Solution: Follow the Troubleshooting Steps listed below to try and resolve the issue yourself and if that doesn’t work, contact a professional.

How to Fix Your Telephone Line Call Quality

Trying to work with a malfunctioning telephone system is not only frustrating, but can be extremely detrimental to your business if you cannot communicate properly with your customers and potential clients.

If you are suffering from poor telephone line quality, don’t try to work around the issue. Instead, consider talking to a professional technician. They will have the equipment and experience to attempt to better identify the issue and then recommend and provide solutions.

How to Troubleshoot Telephone Line Call Quality Problems

Step 1: Determine which phones are experiencing an issue

Find out if all of your business phones are having the same problem. If it is only one or two, it could be that the phone itself needs to be replaced. Older or less expensive phones can break down and cause you to have poor telephone line call quality.

An easy way to test whether the problem is with your actual phone or the phone line is to put your phone on mute. If you still hear the annoying sounds, then the problem is with the line and not your phone.

Step 2: Check your phone cord

Make sure that your phone cord is plugged securely and straight into the jack. If it is loose or on an angle then that could be causing your problem. Also, check the cord itself to make sure that it is not damaged, if it is, try another cord.

Step 3: Check your phone jack

Try connecting your phone to another jack to see if the jack itself is the issue. If it works well in another one, then call a technician to replace the original.

Step 4: Disconnect all your devices

Disconnect everything from your phone line: fax, modem, other phones etc. If you still hear the noise, it may be your phone. You can also borrow a different phone and test it and if the sound persists, you know that it is time to contact a technician.

Step 5: Reconnect your devices one at a time

If the sound is gone, add back the items one at a time until you hear the noise again. When you hear it, you know that you have found the faulty device. Replace or repair the device, or contact a technician.

Step 6: Move your phone

If a static sound is still present, try moving your phone away from other electronic devices. If all these steps fail it is time to contact a professional telephone systems technician.

Want Help Fixing Your Poor Telephone Line Quality?

If you need help fixing your poor telephone line quality, contact Network Telecom. Network Telecom is a leading national supplier of voice and telecommunications solutions. We would love to help you improve your current communications services while finding ways to help you save on your monthly costs.

Whatever your business telecommunications needs are, Network Telecom can help. We have been selling, installing, and servicing every type of phone system for over 40 years.

We can even help with training your employees on the features of your new phone system so that you can use it as efficiently as possible.

If your phone system is not working as it should, our trained technicians are available to help 24 hours a day, 7 days a week, 365 days a year. We carry a huge selection of parts in order to quickly solve any component issues you are experiencing.

In addition to our accredited and certified technical expertise, we offer:

• Consultative Sales
• Cloud Services
• Ongoing Support
• Voice Mail Systems
• System Design + Consulting
• System Admin + User Training
• PA Systems
• VoIP Specialist
• Network Cabling

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