Client: Carpenters Local 785
Industry: Trade Union
Challenge:
When Carpenters Local 785’s office manager took over twelve years ago, they inherited a Nortel phone system purchased by their Toronto head office—with no local support. Whenever issues arose, finding reliable service was a challenge. Over time, they encountered multiple technical difficulties, including programming issues, static on the line, and even a misleading sales pitch from an out-of-town vendor.
Solution:
Network Telecom stepped in as a trusted partner, providing expert troubleshooting, reprogramming, and honest advice. Over the years, NT:
- Offered prompt and efficient troubleshooting at a reasonable rate.
- Helped Carpenters Local 785 avoid purchasing an unnecessary, refurbished phone system from a deceptive salesperson.
- Resolved technical issues, including diagnosing and fixing a persistent static problem over the phone.
Results:
- Reliable Support: Network Telecom became the go-to provider for all telecom needs, offering quick and cost-effective solutions.
- Cost Savings: By reviewing and rejecting an unnecessary system purchase, they avoided wasting valuable resources.
- Seamless Upgrade: When it came time for a new phone system, Carpenters Local 785 confidently chose Network Telecom for a smooth Panasonic system installation.
What Carpenters Local 785 Had to Say:
“I almost can’t begin to tell you how helpful Network Telecom has been to our organization. Their team has always been prompt, efficient, and honest. Even when we hadn’t purchased much from them, they treated us like valued customers. When it came time for a new phone system, choosing NT was an easy decision. We are extremely happy with our new Panasonic system!”
