Here are some of the top cloud communication platforms available. Click on each one to read more and discover their pros and cons.
Click here to discover why businesses should choose cloud communications.
If you are looking for help in getting cloud communications set up for your business, contact us.
Learn more about the cloud communication platform that’s best for your business
Top Cloud Communication Platforms
1. Microsoft Teams
Microsoft Teams is a cloud communication collaboration app that is built for hybrid work so you and your team can stay informed, organized, and connected all in one place. Invite everyone you work with to chat, meet, call, and collaborate all in one place, no matter where you are. Network Telecom supports the Voice (phone connection) on Microsoft TEAMS, allowing a user to make calls from their TEAMS app.
Microsoft Teams is an extremely popular cloud communication platform that is used by a wide range of businesses in various sectors including:
- Computer software
- Information Technology
- Hospital and Health Care
- Education Management
- Nonprofits
- Government Administration
- Financial Services
Pros
Great Organization: Microsoft Teams uses channels to distribute your information. This means that your information is more organized and all of your messages aren’t simply dumped into your email program. Each channel contains the conversations, meetings, and documents that pertain to the topic of that channel.
Professional: Microsoft Teams has a very professional-looking interface that will suit your larger business image.
Increase Productivity: Microsoft Teams is a single interface that perfectly integrates all the tools that are part of the Office 365 suite helping to increase your productivity.
User-Friendly: Microsoft Teams is incredibly easy to use.
Con
File Structure: The file structures in Teams can be a bit confusing to figure out at first especially if you aren’t familiar with how file structures work.
Microsoft Teams is a top cloud communication platform -Image source: Microsoft
2. Avaya One Cloud
Similar to Microsoft Teams, Avaya One Cloud is a cloud communication platform that allows users to connect everything including voice, chat, messaging, social, and screen. It lets you empower your employees with the tools to keep them connected and will make your customers feel special every time they connect with your brand.
Pros
Artificial Intelligence: Avaya One Cloud has an artificial intelligence feature that will help improve your customer experience. When a customer asks a question, the system will process the question and generate an appropriate answer for your employee to give to the customer.
Easy-to-Use: It is a very easy-to-use tool that is also easy for your IT team to support. It is even simple to use if you are working from home.
Cons
Call recording quality: Sometimes the quality of the call recording isn’t as clear as it could be.
Speed: Sometimes the program is a bit slow.
Avaya OneCloud makes your customers feel special every time they connect with your brand – Image source: Avaya
3. Twilio
Twilio is another cloud communication platform available for larger businesses. It enables your phones, VoIP, and messaging to be embedded with your web, desktop and mobile software.
Pros
Simple to Use: Twilio makes it easy for you to set up so you can connect with other apps and easily receive calls.
Competitive Pricing: Twilio is priced competitively and is a very reliable API for SMS and messages.
Cons
Unstable Connections: If you are using a VPN then you may find that your connection becomes unstable. In addition, if your internet connection is weak, then the system will decline calls.
Camera and Other Issues: Sometimes you may have issues related to the camera, microphone or screen share option.
Twilio is a cloud communication platform that is easy to set up
4. Plivo
Plivo is another cloud communication platform that lets you quickly program voice and SMS capabilities into other applications. It has direct relationships with more than 1600 carrier networks around the world and offers connectivity in 195 different countries.
Pros
Easy set-up: Plivo has a self-managed configuration so you won’t require any support assistance to set it up.
Good Customer Support: Plivo has a good customer support network with great customer service.
Pay-as-you-go Pricing: Plivo lets you sign up for free and offers you cost-effective pay-as-you-go pricing.
Cons
Pricing: If outside carriers or service providers add surcharges, then Plivo’s prices increase. This is especially true if you have users located in other countries.
Plivo features pay-as-you-go pricing
Why Businesses should choose cloud communication
If your business or organization is still using an on-premise PBX communication system, here are some great reasons to switch to cloud-based communications. Click on each reason to learn more. (To learn more about the difference between cloud-based communication and on-premise PBX systems, click here.)
- It costs you less to set up
- You will have lower maintenance costs
- You can budget better with a consistent monthly payment
- You will experience less downtime
- You can give your customers a better experience
- It is easier to scale as your business grows
- It will help make you more productive
- You can enjoy unlimited storage
- You will have more security
To learn more about these great benefits, check out our recent post, “Cloud Communication Benefits For Large Businesses”.
Cloud communication is great for remote workers
Network Telecom: Your Cloud Based Communication Provider and More
If you are looking for the most reliable cloud-based communication provider, contact Network Telecom. Network Telecom supports the Voice (phone connection) on Microsoft TEAMS, allowing a user to make calls from their TEAMS app and we can help get you set up today.
Whatever your business telecommunications needs are, Network Telecom can help. We have been selling, installing, and servicing every type of phone system for over 40 years. We can even help with training your employees on the features of your new phone system so that you can use it as efficiently as possible.
If your phone system is not working as it should, our trained technicians are available to help 24 hours a day, 7 days a week, 365 days a year. We carry a huge selection of parts in order to quickly solve any component issues you are experiencing.
In addition to our accredited and certified technical expertise, we offer:
- Consultative Sales
- Cloud Services
- Ongoing Support
- Voice Mail Systems
- System Design + Consulting
- System Admin + User Training
- PA Systems
- VoIP Specialist
- Network Cabling
“Network Telecom was wonderful to work with. Helpful and knowledgeable, their team transitioned our office to the new phone system with ease. They were also available to answer concerns and provide additional support post transition. Would definitely recommend their services. Thank you to the team at Network Telecom!”
“We just had an installation done today and it was a great experience. I am not at all tech savvy but everything was explained in a helpful and patient manner. The system seems great and we are really looking forward to running a more efficient office. Highly recommended!”
“Outstanding Service! We had a full phone system installed at a brand new facility and the experience was great. From sales to service the team followed through. The support we have received so far has been excellent. During our install the Network Telecom team even stepped in to help another company who couldn’t complete their portion of the install on time. They truly understand the big picture and will do what it takes to ensure the install is completed to keep your business up and running. 10/10”